Refund and Replacement Policy

Refund & Replacement Policy for Eco Green Plant

At Eco Green Plant, we prioritize sending healthy, high-quality live plants. Since live plants are perishable natural items, we do not accept standard returns. However, we ensure a fair replacement process if your plant arrives damaged during transit.

1. Replacement Claims (Transit Damage)

If you receive a severely damaged, broken, or dead plant:

• An Unboxing Video is mandatory for claiming a replacement. Please record a clear video while opening the parcel for the first time.

• Send the unboxing video and photos of the damaged plant to our WhatsApp (8967231055) or Email (support@ecogreenplant.in) within 24 hours of delivery.

• Once verified, we will ship a fresh replacement plant at no extra product cost.

2. Minor Leaf Shedding or Transit Stress (Not Eligible for Replacement)

• Live plants may undergo temporary stress during travel, which can lead to slight leaf dropping, yellowing, or soil displacement.

• This is normal behavior for plants in transit. With proper watering and shade care for a few days, the plant will recover. Minor leaf loss does not qualify for replacement.

3. Cancellations

• Orders can be cancelled only before dispatch. Once the parcel is packed and handed over to the logistics courier, orders cannot be cancelled or refunded.

4. Incorrect Address / Delivery Failures

• No refund or free replacement will be provided if the package delivery fails due to an incorrect address, wrong contact number, or refusal to accept the package.

5. Contact Support

For any replacement requests or queries, contact us immediately:

• Email: support@ecogreenplant.in

• WhatsApp: 8967231055